gourmet eats

How Gourmet Eats Grew Delivery Orders by 250% with Review Monitoring

Gourmet Eats, a local restaurant, suffered from a poor online reputation and inconsistent listings. After implementing our service, delivery orders grew by 250%, and their average review score jumped from 2.9 to 4.5 stars.

"We were losing customers because of outdated information and poor reviews. Invision Marketing Agency revamped our online presence, updated all our listings, and showed us how to respond to reviews. Our delivery orders have grown by 250%, and our star rating has improved from 2.9 to 4.5. Amazing results!"

— Sarah P., Manager, Gourmet Eats

CHALLENGES

KEY METRICS

1 Low Review Ratings

Customers complained about slow delivery and inconsistent food quality.

250%

Growth in Delivery Orders

2 Lack of Engagement

Negative reviews went unanswered, leaving customers feeling unheard.

4.5

Star Rating (Up from 2.9)

3 Inconsistent Listings

The restaurant’s menu and hours were outdated on major food delivery platforms.

30+

Customer Reviews Responded To

SOLUTIONS

Professional Service

Updated listings with accurate menus, hours, and delivery options across platforms like Yelp and Grubhub.

Information Technology

Set up a system for monitoring reviews in real-time and provided suggested responses to address issues.

Accounting Management

Delivered analytics on review trends to help improve service quality.

BENEFITS

1

Small Call to Action Headline

75% of new reviews were 5-star, drastically improving their overall rating.

2

Small Call to Action Headline

Customers appreciated prompt responses to their reviews, leading to repeat orders.

3

Small Call to Action Headline

250% increase in delivery orders boosted their revenue and expanded their reach.

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Excellence

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