FAQ's

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Reputation Management

General FAQs

1. What is Enhanced Citation Management?

Enhanced Citation Management ensures your business information is accurate and consistent across 40+ online directories, including Google, Yelp, Bing, and Facebook. It also includes tools for monitoring customer reviews and improving your local SEO rankings.

2. Why is citation management important for my business?

Inconsistent or inaccurate listings can confuse customers and hurt your search engine rankings. Proper citation management improves your online visibility, builds trust with potential customers, and drives more traffic to your business.

3. How does this service help with local SEO?

Consistent citations are a key factor in local SEO. By ensuring your business details are accurate and optimizing them for search engines, we help your business rank higher in local search results.

Plan-Specific FAQs

4. What’s included in the Essential Listing Package?

The Essential Listing Package ensures your business is accurately listed on 40+ directories and provides a basic monthly performance report to track visibility and traffic.

5. How is the Pro Visibility Suite different?

The Pro Visibility Suite includes everything in the Essential Listing Package, plus review monitoring, response suggestions, and access to an analytics dashboard for deeper insights into customer engagement.

6. What additional features are offered in the Elite Online Presence Package?

The Elite Online Presence Package includes all Pro Visibility Suite features, along with multi-location management, competitor analysis, and advanced SEO optimization.

Service Delivery FAQs

7. How long does it take to see results?

Most clients start seeing improvements in their local search rankings and online visibility within 4–8 weeks, depending on their industry and competition.

8. How will I know if the service is working?

We provide monthly performance reports, showing metrics such as directory accuracy, search rankings, and customer engagement. Pro and Elite plans include additional insights through the analytics dashboard.

9. What happens if my business information changes?

If you update your business details (e.g., new address or phone number), simply let us know, and we’ll ensure all your listings are updated across all platforms.

Technical FAQs

10. Do I need to provide any access or information?

Yes, we may need access to your Google Business Profile and basic business details (e.g., address, phone number, and services) to set up and manage your listings.

11. Can this service handle multi-location businesses?

Absolutely! Our Elite Online Presence Package is designed to manage multiple locations, ensuring consistent listings and optimized SEO for all branches.

12. What directories will my business be listed on?

Your business will be listed on over 40 major directories, including Google, Yelp, Facebook, Bing, and industry-specific directories, depending on your plan.

Payment FAQs

13. Is there a setup fee?

Yes, all plans require a one-time setup fee of $299 to audit and correct existing listings and set up new profiles.

14. Can I cancel my subscription?

Yes, you can cancel your subscription anytime with 30 days’ notice. However, we recommend maintaining ongoing service to ensure your business information remains consistent.

15. Do you offer refunds?

Due to the nature of our services, refunds are not provided. However, we’re committed to ensuring your satisfaction and will work with you to address any concerns.

Support FAQs

16. Who do I contact if I have questions?

You can contact our support team at [email protected] or call us at (856) 369-3424. Your dedicated account manager will also be available to assist you.

17. Will I have access to an account manager?

Yes, all plans include a dedicated account manager who will guide you through the setup process and ensure your success.

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We specialize in driving business growth through innovative digital marketing solutions. From social media management and web design to SEO and digital ads, our expert team is dedicated to enhancing your online presence and achieving your business goals. Let's elevate your brand together!